Refund policy

Refund Policy
Last updated: September 2026

30-Day Money-Back Guarantee
Every Maggie's Tanks order is backed by our 30-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, contact us within 30 days of delivery for a full refund.

How to Request a Refund
1. Email us at support@clickcraftventures.net with your order number.
2. Briefly describe your experience or reason for return.
3. We will respond within 1–2 business days with next steps.
4. Refunds are returned to your original payment method within 5–7 business days of confirmation.

Return Eligibility
To be eligible for a refund, items should be in good condition, not worn beyond a reasonable try-on, and free from stains, damage or odors. If a returned item does not meet these conditions, we reserve the right to refuse the return.

Free Size Exchanges
If the fit isn't right, you do not need to request a refund. Email support@clickcraftventures.net within 30 days of delivery with your order number and the size you need, and we will send the new size free of charge — no return shipping fee and no restocking fee.

Damaged or Incorrect Items
If your order arrived damaged, defective, or you received the wrong size or colour, contact us at support@clickcraftventures.net with a photo. We will send a replacement or issue a full refund at no cost to you.

Buy 2 Get 1 Free Orders
If you return items from a promotional order, the refund is calculated on the price actually paid for each item. If returning items means the order no longer qualifies for the promotion, the free item's value may be deducted from the refund.

Important Notice Regarding Chargebacks
We are a real, responsive team committed to resolving every issue quickly. Before initiating a chargeback or payment dispute with your bank or card provider, we strongly require that you contact us first at support@clickcraftventures.net. We respond within 1–2 business days. Chargebacks filed without prior contact may be disputed with full evidence including our refund policy, order confirmation and delivery records.

Non-Refundable Situations
- Requests made more than 30 days after the confirmed delivery date.
- Items showing signs of extended wear, damage or alteration.

Questions? Email support@clickcraftventures.net — we respond within 1 business day.